Confidentiality
Client confidentiality forms part of our core principles and values. We strongly enforce confidentiality for all the documents we process. Your confidentiality is strictly protected, your data is yours, and we only share your information with the persons you specify. Any information imparted to us will not, under any circumstances, be disclosed to a third party.
You may ask for it to be deleted right after project completion, or 6 months later, when it is not essential to the mandate.
We are also happy to sign a non-disclosure agreement with you before you send us your text. For all inquiries, contact us today.
Guidelines
Communication:
- answer any inquiries regarding services, fees and available equipment promptly
- disclose, prior to accepting any assignment, any biases that may have relevance
- agree, before work starts, what is to be delivered, as well as how, when, and who will bear any delivery cost
- agree, before work starts, on payment amount, timing and currency, and who will bear any payment cost
- treat all information as confidential, and take steps to protect that confidentiality
- do not attempt to change, after work has begun, agreed-upon terms (except by mutual consultation)
- attempt to resolve disputes directly among parties involved
Quality:
- set our rates at levels that allow us to deliver, on an ongoing basis, the quality levels required
- accept only assignments that we have the knowledge, resources and time to do well
- take any and all steps necessary to ensure consistent delivery of work of a high professional standard
- accept responsibility for the quality of work delivered
- do everything possible to meet agreed-upon terms, even when unforeseen problems are encountered
- refrain from unjustly criticizing other professionals or their work
- strive to continually improve our own skills
Client Satisfaction: 100%.